VESPERON CLIENT CARE
Contact Us
We'd love to hear from you.
Whether you're choosing something for yourself, finding a meaningful gift or looking after a favorite piece, we're here to help.
- Customer care
- Available 24/7
- First response
- Within 30 minutes
Send us a message
Tell us what's on your mind. Our team will reply by email.
For an existing order, please include your order number. If your checkout email is different from the one you enter below, add it to your message.
HERE FOR YOU
Care that continues
Our care continues long after you choose your jewelry. From understanding its materials to finding the right care routine, we are here to help you enjoy your pieces for years to come.
VESPERON offers a two-year warranty and repair policy. If your jewelry needs attention, get in touch and we will guide you through the next steps.
Frequently asked questions
A few helpful answers on orders, materials and caring for your jewelry.
How can I check my order status?
Check your order confirmation email and any shipping updates for the latest information. If you cannot find them or need more help, send us your order number and the email address used at checkout.
How can I learn about the materials?
Our Materials & Quality guide introduces the metals, finishes and stones used across our collections. For details about a particular piece, send us its name or link and we will help you understand its materials.
How should I care for my jewelry?
The right care routine depends on your piece's metal, finish and stones. Start with our jewelry care guide. We include a polishing cloth with silver jewelry; check that it is suitable for your piece's finish before use. If you are unsure, tell us which piece you have and we will help.
How do I request warranty support or a repair?
Send us your order number, the product name and a description of what needs attention. We will assess your request under our two-year warranty and repair policy, then explain the available options and any costs before you decide how to proceed.
Please wait for our instructions before sending your jewelry back.
How can I change an order or request a return?
To request a change, contact us as soon as possible with your order number and the change you need. Available options depend on your order's status.
For a return, include your order number and the reason for your request. We will confirm eligibility under our return policy and explain the next steps.
Can you help me choose a gift?
Of course. Share the occasion, your budget and a little about their style. We can help you compare pieces and answer questions about sizing, materials and packaging.