Return & Refund Policy

We offer a 30-day return window. You may submit a return request within 30 calendar days after receiving your items.

To qualify for a return, merchandise must be returned in its original unused, unworn, and undamaged condition. All original packaging, including branded jewelry boxes, dust pouches, tags, cards, and included accessories, must be sent back together with the items. A valid receipt, order confirmation, or payment record that matches our order system is required for return processing.

We reserve the right to decline returns for items with wear marks, scratches, dents, resizing, alteration, repair damage, or missing original packaging caused by customer use or misuse.

To initiate a return, we recommend contacting us at vesperonofficial@gmail.com with your order number and return reason for faster processing. Returns without prior authorization may experience processing delays and are not guaranteed to be accepted if we cannot identify the order.

Once your return request is approved, we will send detailed return instructions and a pre-paid return shipping label when applicable. The return shipping address will be provided upon approval.

For any return inquiries, please email vesperonofficial@gmail.com anytime.

Return Shipping Cost

For eligible U.S. returns, we provide a pre-paid return shipping label in accordance with our return guidelines. Kindly ship items using the provided label and instructions.

We cover full return shipping fees if returns are caused by manufacturing defects, transit damage, or incorrect items shipped on our end.

Original outbound shipping fees, duties, customs taxes, and clearance fees are non-refundable unless the error originates from our side. Import duties may be eligible for customs refund filed directly by the buyer with the local customs authority; we do not process duty reimbursement on customers’ behalf.

Damaged Items & Order Discrepancies

Please inspect all items promptly after delivery. Contact us immediately via vesperonofficial@gmail.com if your goods arrive defective, damaged, or incorrect.

Include your order number and clear photos of the products, original packaging, and shipping label for our verification. We will review your submission and provide a reasonable resolution accordingly.

Normal wear and tear, surface scratches, metal tarnish, or discoloration triggered by improper maintenance or exposure to water, perfume, cosmetic products, sweat, and chemical agents are not categorized as manufacturing defects and are ineligible for defect-related compensation.

Non-Returnable Items

The below merchandise cannot be returned per industry and applicable standards:

• Customized, personalized, engraved, or made-to-order items

• Gift cards

• Clearance items and all items clearly marked “Final Sale” at checkout

• Earrings and piercing jewelry for hygiene purposes, where permitted by applicable law

• Worn, altered, resized, repaired, or damaged merchandise

• Products missing complete original packaging or valid purchase proof

Promotional or discounted items may be returned unless they are clearly marked as “Final Sale.”

If you are uncertain about return eligibility for your order, please send an email to our support inbox for clarification.

Exchanges

Direct exchange service is not available at present.

The fastest solution to receive your desired product is to complete a valid return first. Once your return is approved, you may place a new order for replacement items. At our discretion, we may offer a one-time repurchase discount for eligible return cases.

EU 14-Day Cooling-Off Period

For orders delivered to the European Union, you are entitled to cancel your order or return products within 14 calendar days without stating any reason, notwithstanding our general 30-day return rules.

Products must remain unworn, unused, intact, with original tags and full packaging alongside valid purchase proof to qualify under the cooling-off rule. Custom-made, personalized, engraved, Final Sale, and hygiene-restricted piercing items may be excluded from the EU statutory cooling-off right where permitted by applicable law.

Refunds

We will notify you after receiving and inspecting your returned package to confirm refund approval status.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that banks and card issuers may require additional processing time to post funds to your account.

Should you fail to receive your refund over 15 business days after our approval, kindly email vesperonofficial@gmail.com for follow-up.

Order Cancellation & Modification

Email us promptly at vesperonofficial@gmail.com if you need to cancel or amend your order.

Once orders have been processed or dispatched from our warehouse, cancellation or modification is no longer feasible. You may initiate a return per our policy after receiving the parcel instead.